Our GDPR Policy

The EU General Data Protection Regulation (GDPR) came into force on 25 May 2018.

Five Towns Home Assistance is a Home Help business, owned by Mrs Jemma Clarkson-Mitchell.

Our Commitment

Five Towns Home Assistance is committed to ensuring protection of all personal information that we hold, and to provide and to protect all such data. We recognise our obligations in updating and expanding this program to meet the requirements of GDPR.

The Data Protection Officer (DPO) for Five Towns Home Assistance is Mrs Jemma Clarkson-Mitchell.

How we Comply with GDPR

Five Towns Home Assistance is dedicated to safeguarding the personal information under our control and in maintaining a system that meets our obligations under the new regulations. Our practice is summarised below.

  • Information Audit — We carried out an audit of information previously held and ensured that it was compliant with the new regulations.
  • Policies and Procedures — we have revised data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws, including:
  • Data Protection – our main policy and procedure document for data protection has been revised to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy and the rights of individuals.
  • Data Retention and Erasure – we have updated our retention policy and schedule to ensure that we meet the “data minimisation” and “storage limitation” principles and that personal information is stored, archived and destroyed in accordance with our obligations. We have procedures in place to meet the new “Right to Erasure” obligation.
  • Data Breaches – our procedures ensure that we have safeguards in place to identify, assess, investigate and report any personal data breach as early as possible. Our procedures have been explained to all employees.
  • International Data Transfers and Third-Party Disclosures – Every effort is made to ensure that all stored data or personal information is held within the EU and we have robust procedures in place to secure the integrity of the data. Our procedures include a continual review of the data location with sufficient adequacy decisions, as well as binding rules, or standard data protection clauses for those countries without.
  • Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge
  • Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
  • Obtaining Consent – we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information
  • Direct Marketing – wording and processes for direct marketing, include clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.
  • Data Protection Impact Assessments (DPIA) – where we process personal information that is considered high risk, we have developed stringent procedures for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).
  • Processor Agreements – where we use any third-party to process personal information on our behalf (i.e. Payroll, Recruitment, Hosting, etc), we have drafted compliant Processor or Service Agreements and due diligence procedures for ensuring that they meet and understand their/our GDPR obligations.


Five Towns Home Assistance operates policies and procedures which prohibit unauthorised access to, or disclosure of Service Users personal information. You have the right of access to personal information held about you and right for removal of your information. If you wish to access any information or request removal of your information, please contact us.

Please email or write to us at:

Email: jemma@fivetownshomeassistance.co.uk

Postal: Five Town Home Assistance, 95 Ladybalk Lane, Pontefract, WF8 1LA.


Any personal data you provide is used by Five Towns Home Assistance to identify appropriate support workers and services. We may also use the data to conduct market research and to keep you informed of the latest social and healthcare development, legislative changes and Five Towns Home Assistance initiatives by mail, telephone or email. If you do not wish to receive details of these or have preferred methods of contact, please tell us.

Personal data such as racial or ethnic origin, beliefs and health is for monitoring, support worker selection and service provision purposes only.

Please refer to the Privacy Policy Notice section, for more information relating to how your information is handled, in accordance with the Government Data Protection Regulation (GDPR).