About Us

Services are available to anyone that needs them, and we pride ourselves on the care, quality, understanding and compassion of our staff and the services that Five Towns Home Assistance provide.

Home Breadcrumb Chevron About us
George with his favourite meal
George with his favourite meal

What we stand for

Five Towns Home Assistance is a trusted local business that takes pride in understanding our clients needs.
All Staff have training for their roles and believe in the business ethos:

  • To respect clients how you would expect them to treat their own family.
  • To work to each client’s individual needs.
  • Always show kindness and understanding.
  • To offer the highest quality service to all.
  • To offer multiple services.
  • We promote and recognise the need for independence and choice.
  • We respect the dignity of each client.

Caring

Genuine care for people.

Independence

Enabling clients to maintain as much independence as possible.

Dignity

Working with care, respect and compassion.

Quality

Award winning services, provided to a high standard.

Understanding

Understanding of a client’s needs and capabilities.

Trustworthy

Enhanced DBS checks and experienced support workers.

Our code of values

We believe that:

  • All our staff must genuinely care about people.
  • Everybody has a right to remain in their own home if they want to.
  • Everybody should be treated with dignity and respect whilst assisting and promoting independence as far as reasonably practicable.
  • There is always something to learn to improve the services we offer and provide.
  • Teamwork is likely to achieve greater results than individuals working on their own.
  • Everyone associated with Five Towns Home Assistance should be treated in a fair and friendly manner.
  • The support of our Service Users is our primary focus and we aim to meet and exceed the agreed individually collated support plan for that individual; which is based on their personal wishes, choices, preferences and decisions regarding their respective care and support.
Margaret enjoying her afternoon tea
Margaret enjoying her afternoon tea

Meet the team

Our amazing support team members are what makes Five Towns Home Assistance Five Stars. Here are some of the friendly faces in our management and support team, providing quality and compassionate services throughout the community.

Jemma Mitchell

Manager / Owner

Jemma Clarkson-Mitchell, has lived in the local area all her life, offering services to anyone that needs them to help support people in her local community.

Tracy Todd

Senior Support Worker

Tracy joined Five Towns in April 2014, she is the Senior Support Worker and Team Leader for Garforth and the surrounding areas.

Debbie Thomas

Senior Support Worker

Debbie Thomas joined Five Towns in September 2014 and was promoted in 2017 to Senior and Team Leader for Castleford & Pontefract area

Some kind words

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very satisfied with quality - more then five stars.

Overall: 5 out of 5

  • Star Rating
  • Star Rating
  • Star Rating
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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Outstanding Team

Reliable, friendly

Nothing too much trouble....

Very supportive

Five Stars for Five Towns

Five Towns Branded Star

How can we help support your family?

Whether it’s helping with shopping, around the home, socialising with others in the community or companionship; Five Towns Home Assistance has provided five star support for hundreds of people near you or your loved one. Contact us today to see how we can support you or a loved one and be one of our success stories.