When we receive a referral or a request to provide services from either an individual or an organisation, we record all details and arrange a visit. The first visit is to meet with you and find out what help you may need and or what your support requirements are and how we can assist to support you.
Then, if you are happy for us to support you, we will assess your needs which will involve asking you questions about the kind of support you may need. These details will then be written into your support plan. We will give you a copy of your support plan as well as your needs assessment and risk management plan.
We will then match you with a support worker who will have the skills, training and experience to meet your needs.
A senior member of staff will introduce your support worker(s) to you and we will start to support you at your chosen commencement date.