Testimonials

Over the years, we’ve had some lovely comments and testimonials from our clients and their families, and through our work supporting the local community.

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A selection of our generous testimonials

Over the years, we’ve had some lovely comments and testimonials from our clients and their families, and through our work supporting the local community. Many of these are also available from the independent Leeds Directory.

Below is a selection of testimonials for our award winning services and community support.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Sarah Sharpe

Comment:

Emma is an angel in disguise! My Mum was reluctant to have any outside help after my Dad passed away, but as I work and have health issues of my own I knew we needed some outside help. It was all organised so easily and Mum even said she wished we’d done it sooner. From cleaning, running errands, shopping as well as being company for my Mum, we couldn’t manage without Emma now! Thank you Five Towns for outstanding care

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: BM

Comment:

5 Star rating for the company: Affordability, flexibility, Reliability, Accessibility and Quality Are all 5 Stars

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Gareth Rushton

Comment:

I found that this organisation employ reliable, honest ,hardworking people and provide advice and an informed insight ,born our of experience of Care and the Care Industry .They operate with compassion and empathy and are able convey a dignity to situations, enabling people to stay longer in their homes and enjoy a quality of life that would otherwise be beyond them Jane was a fixed point about which our family were able to enjoy, what was in retrospect priceless time together, I can’t thank Jane ,the company or the person that put me on to them enough

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Jill Heslington

Comment:

I wanted to write and express my deep appreciation for the company and in particular Alex who provided an excellent reliable, friendly and professional service. She communicated well with my father and family and my father looked forward to her visits. The expectation was outstanding, above and beyond our expectations Thank You

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Irene Arundel

Comment:

I have issues with my memory, and therefore is visit every week to check, I’ve paid all my bills and been to all my appointments.
Everything is well organised by the manager Jemma, she a star in so many way.
I don’t know what I’d do without their support.
There no other team in the area like Five Towns Home Assistance..
Thank you for everything…..

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Carol Smith

Comment:

Very professional and I, treated them like family, as they did for us. All the support Workers are caring, and was excellent in everything they did for us.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Helen

Comment:

I have used Five Towns Home Assistance, for almost twelve months now to help care for my mum who is living with cancer and Alzheimer’s.
From the very first contact everything has been brilliant!
Mum has the same regular carers so she has been able to form a bond with them, which is amazing.
I also have direct contact when needed which gives me so much peace of mind and takes away a huge amount of stress. I have made changes along the way, as mum’s needs have changed but Jemma has been fantastic in managing this.
I really can’t praise them enough for their care.
I am just so grateful that I heard about them!
Spread the word!!!

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: EM

Comment:

I live far away from my Mum, Jemma and her brilliant team have been my eyes and ears making sure she has been looked after. They have been a great support and friends to both my Mum and I. They have definitely gone above and beyond, nothing has been too much trouble. I cannot thank them enough.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Seruwagi Family

Comment:

A big thank you to you (Jemma) and your Five Towns team for the wonderful care provided for our mother. Your sensitivity and tact was noted by each and every member of our family. We were all overwhelmed by the high level of professionalism and appreciate the compassion and respect that was shown by your team. Thanks once again for a first-class service. We would have no hesitation in recommending your service to others.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: L.C

Comment:

Honestly don’t know what I do without Tracy my family live away and the weekly visit if worth the wait.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: V.S

Comment:

I find this firm very easy to deal with. They are helpful (as you would expect) and understand my needs now as I am housebound.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: S.F

Comment:

It’s been a godsend having their services its take the pressure off my mum with me having learning difficulties / cerebral palsy.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: T.B

Comment:

The scores above reflect the service we have received from Five Towns Home Assistance. We are both very pleased.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: J.L

Comment:

These ladies have been coming for five years now, always happy to see them. Very friendly and helpful.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Fran

Comment:

I want to send my heartfelt thanks to you for everything you and Debbie did for my mum and me.

Mum just loved having you around the corner and knew if she ever needed anything you would be there in a flash.

Last year you became mums advocate protecting her and her wishes. We cannot thank you enough for this. Closer to mums passing you were there by my side supporting me and mum and gave me strength to allow me to look after her.

I remember how you arrived with the dry shampoo and made mums hair look so lovely. She was so grateful for this.

I was so frightened at mum passing but you somehow managed to calm me down.

Both you and Debbie have become close friends to me and I want to stay in touch.

I know mum confided in you and this proves how much she trusted you. She always spoke fondly about you and I witnessed the fondness when you were with mum.

Thank you Jemma,

With Love Fran

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Outstanding Team

Reliable, friendly

Nothing too much trouble....

Very supportive

Five Stars for Five Towns

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I am very pleased with this company. The staff are all prompt and hard working.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very satisfied with quality - more then five stars.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Jane is an excellent worker and we are very satisfied with her.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Excellent service, honest, helpful and trustworthy. Wouldn't use anyone else.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Great girl is Cath, great team.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

All lovely ladies, very helpful. Never let me down.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Excellent service.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Service is very good very flexible.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very efficient in all they do.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very satisfied.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

They have been a God send - very helpful and very professional. They are a superb cleaner and they have made my life so much better. Thank you.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Excellent!

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very, very good. Hope we can always keep that person.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very happy with that person who comes to mum twice a week. That person cleans, washes towels, bedding + clothes, takes mum to appointments. Like a friend to mum.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I cant thank These people enough !

At a time when lots of things that have been fixtures in a way of life change, its nice to be able to recommend an organisation and group of genuine people who we have found to be helpful and trustworthy. We have a better way of living because of them. I'm glad to know there is somebody you can turn to and that this is a little less of a step into the unknown

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

A dedicated worker who delivers a service to her clients that is up to and even beyond her contracted terms of reference.

Overall: y out of 5

Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Invaluable since my father was discharged from hospital after having a stroke. Very knowledgeable, trustworthy and exceptionally supportive. Excellent value!

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I think the service couldn't be made any better. The staff are very helpful & very friendly

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Jemma is the most honest hard working person and it’s a pleasure to have her around. I know if I need anything I just contact her. Jemma is a star at everything she does for me.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

FIVE STARS SAYS IT ALL.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I previously had a bad experience with another cleaning company and as this team were highly recommend I was still cautions.

But I needn't have worried... They are reliable, hardworking and VERY trustworthy I would HIGHLY recommend them

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

She is the most honest hard working person and it's a pleasure to have her round. I know if I need anything I just contact her.

She is a star at everything she does for me.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

The work is amazing she never moans and is always pleasant and anything you ask she will do, wouldn't swap her for all the tea in China and she is a good mate as well.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

None,

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Jemma and her team looked after my father during the latter stages of his life. At the age of 94 he was adamant that he did not want to go into a home and it was only through the support of the team at Five Towns that we were able to give him his wish. My father built up a good relationship with staff members and in particular Tracy, they were all very supportive to him at a time when he was starting to loose his mobility. I cannot recommend them more highly.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

She has worked tirelessly with her client who depends on her assistance on a daily basis. Her dedication and quality of service is outstanding.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Excellent girl in every way.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Completely dependable. Flexible. Quality of service very best.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Professional and friendly. My mother is always relaxed in their company, and is smiling on my return.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Jemma has helped me so much. Always there to help at any time of the day and nothing is too much trouble. The lovely, friendly, reliable care staff will do anything to help and make my mother-in-law comfortable in her own home environment. They treat her as their own grandma. Excellent service!

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

The girls are amazing, they knock socks off the other services I've had in the past. Five stars for Five Towns.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Best service in any nature in carers I've ever had. The best.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I call these ladies my little angels, they saved my life.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Very professional in their business. Mum feels very confident in their place.

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Couldn't be better

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

I find them excellent

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Anonymous

Comment:

Well Run service,nothing too much trouble. knowledgeable and if doesn't know will find out. Caring and understanding

Overall: 5 out of 5

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Reliability: 5 out of 5

Affordability: 5 out of 5

Flexibility: 5 out of 5

Accessibility: 5 out of 5

Quality: 5 out of 5

Name: Annonymous

Comment:

Very happy with Michelle who comes to mum twice a week. She cleans for mum, washes towels, bedding + clothes, takes mum to hairdresser appointments. Like a friend to mum.

Leave your feedback

We’d love to hear from you. If you’re a client, family member or have been involved in our community support work, we’d appreciate it if you could leave us some feedback on the services provided and about our support team. If you have any complaints or concerns, please contact the office immediately so that any issues can be resolved promptly.

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    How can we help support your family?

    Whether it’s helping with shopping, around the home, socialising with others in the community or companionship; Five Towns Home Assistance has provided five star support for hundreds of people near you or your loved one. Contact us today to see how we can support you or a loved one and be one of our success stories.