Companionship

Being around people and being social is an important part of life and the benefits to our mental health are well documented. There are social activities in the community that we can help you be part of and our personalised Befriender Service offers you or your loved one a friendly face and good conversation.

Home Breadcrumb Chevron Services Breadcrumb Chevron Companionship

We’re there for your loved ones

Loneliness can be really difficult as we age and our Befriender Service offers you or your loved one a friendly face and good conversation.

Carrie & Jean enjoying a good conversation.
Carrie & Jean enjoying a good conversation.

Social support and companionship (Befriender Service)

  • Want to chat or just sit outside, watching the world go by?
  • Loneliness can be really difficult as we age and our Befriender Service offers you or your loved one a friendly face and good conversation. Our support team loves to talk.
  • We can escort you or your loved one to suitable near-by social events or share time with you at your home.

Similar services we can help with

We have a wide range of awarding winning services to support you or a loved one.

2020/10/Out and about

Out & About

Maintain more independence with a little support from us, to ensure you or your loved ones are able to attend appointments safely and securely.

Learn more about this service

Debbie one of our senior support workers

Collections & Shopping

Our trustworthy and genuine support team can assist with collections of shopping, prescriptions, or with your pension or banking.

Learn more about this service

Frequently Asked Questions

Deciding on whether Home Assistance is right for you can be very daunting and we’re sure you’ll have a lot of questions about our services and how we operate. Below are a collection of frequently asked questions and answers to help.

What is your Non-Discrimination Policy?

Five Towns Home Assistance will expect you to be treated equally and fairly. Our Staff are not permitted to actively discriminate on the grounds of ethnic origin, gender, religion, culture, age, sexual orientation, disability, financial status or political opinion.

We will always take your individual cultural needs into consideration when developing your individual plan. If you have any concerns regarding discrimination, please contact us immediately and follow our complaints procedure.

What is your Confidentiality Policy?

Five Towns Home Assistance has a commitment to keeping in confidence information we hold about you or any information that you choose to tell us. We have a Confidentiality Policy which all members of staff must always follow. All workers must not tell anyone outside the service any information about anything they have seen, heard or read in connection with the services that are providing to you.

However, there may be occasions when a support worker or other Five Towns Home Assistance worker believes that to withhold information about you may affect your safety or well-being.

What is your policy on Gifts and Hospitality?

On occasions you may wish to express your gratitude by making a gift, Five Towns Home Assistance feels it is extremely important to maintain a professional service and limits what might be acceptable for our support workers to receive. We recognise however, that in some circumstances to refuse a gift may be seen as being offensive; for example, at Christmas or a Birthday.

In such circumstances receipt of the gift should be documented in the home file and we ask staff to report to the office and fill out a gift form for Five Towns Home Assistance records.

Where do you provide Services?

We provide services to people in a variety of settings, which include:

  • Your own home
  • Sheltered Housing Unit

Locations Covered:

  • Castleford, Pontefract, Garforth, Allerton Bywater, Kippax, Scholes,
  • Barwick in Elmet, Great Preston and Swillington.
Who do you provide Services for?

We provide services for:

  • Older people with a variety of needs
  • Adults with physical disabilities
  • Persons with sensory impairments
  • Adults aged 18+
  • Persons attributed dementia or memory impairment
  • Persons attributed mental health issues

Your support worker may also be able to offer advice about what other services are available to you in your local area.

What is your staffing structure?

Five Towns Home Assistance has:

  • A Manager who is responsible for the day-to-day management of service.
  • Senior Support worker(s) who are responsible for maintaining services to be provided to all clients and liaising with the Manager.
  • Key Worker(s) are responsible for the monitoring of service provision and the supervision of support workers and liaising with Seniors/Manager.
  • Support workers who deliver the service to you - the Service User.
Are you insured?

Five Towns Home Assistance has Public Liability and Employer’s Liability Insurance in accordance with the statutory requirements. Full details can be obtained from the office.

Please note that we cannot be responsible for any loss, damage and breakages of your property. We recommend that you have your own insurance for your property and contents.

How is the time for Services approved?

At the completion of each visit, your support worker will ask you to sign a timesheet (unless your local authority has alternative arrangements). Please check that the start and finish times are correct.

If you are not able to sign yourself - UTS (Unable to Sign) we may agree in advance for a representative to sign on your behalf or record as UTS on the timesheets with your awareness and approval. If you do not have a representative to sign for you, we will make alternative arrangements with you or the person paying for your support services.

How do you assist with financial transactions?

No financial transactions will be carried out by a support worker on your behalf, unless it is an agreed part of your support package.

Even in these circumstances, we limit financial transactions to small amounts for shopping and only within agreed financial limits for paying: Utility bills, Deposits/withdrawal of money from Bank, Post office, cash machines or purchasing any household Items.

Who looks after my medication?

The overall responsibility for your medication will be with your General Practitioner / District Nurse or Health Professional.

Are there any Travel Expenses?

All Travel Expenses due to support workers for providing personal support to you are incorporated in the charges levied to you. However, where it is necessary for a support worker to use their car to shop, collect goods or monies, escort you to any appointments or incur any parking fees on behalf of you there will be a travel allowance at the rate of 0.45p per mile, which will be added to the amount payable on the four (4) weekly invoices.

What can support workers not do?

Support Workers may not support you with the following:

  • Cutting toenails/Fingernails
  • Personal care, Bathing/showering/Dressing
  • Prompt or assist Eating/drinking
  • Administer/Prompt or assist controlled medication
  • Giving injections

If there is something that we cannot help you with, we will endeavour to advise you of someone who can.

What can support workers do?

Home Assistance Support Workers may support you with the following:

  • Meal preparation / General cooking
  • Social support and companionship (Befriender Service)
  • Escorting to appointments
  • Collection of prescriptions
  • Collection of pensions/Banking
  • Shopping
  • Light domestic duties
  • Ironing
  • Laundry
  • Making or the changing of beds
  • Supervising Home Maintenance

If there is something that we cannot help you with, we will endeavour to advise you of someone who can.

What if my support worker does not arrive?

If your support worker does not arrive at your home at the time expected please allow at least 15 minutes and then call the office or the “out of hours” telephone number. You can find these numbers at the front of your guide.

What if my support worker can’t attend?

If your regular support worker is not able to attend for any reason, we will let you know as soon as we can and let you know who will be visiting instead. We make every effort to ensure that your services are not disrupted and also to keep the number of support workers known to you to a minimum. If your support worker leaves our employment we will discuss with you the provision of an alternative support worker.

Sometimes, we may need to introduce a new support worker, because your regular support worker may be on holiday or off sick. We maintain a register of fully trained support workers who are qualified to cover for your support worker at these times.

How do I pay for Services?

If your support is determined by Social Services, they will calculate any contributions towards the cost of your support and will explain to you how the charges will be collected.

If you are paying for your own support, we will provide you with the scale of charges, at your initial visit, before your support package commences. Terms and Conditions of service are included in your Service User Guide that you will be required to sign.

How much do you charge?

Our pricing of services for service users starts at a minimum of £20.00 per hour Monday – Friday.

This charge increases on Public Holidays / Bank Holidays to £30.00 per hour.

The hourly rate for the service delivered will be calculated and vary due to the following:

  • Type of service
  • Time, frequency and location of service
  • Day(s) of the week the service is required
  • Bank Holiday periods will be charged at a minimum of £30.00
  • Number of support workers required to deliver the service
  • The higher rate will also apply where Christmas and New Year holidays fall immediately after a weekend.

We will, if requested, give a detailed breakdown of our pricing for delivery of services.

What is the Service User Guide?

The Service User Guide is a document that details our policies and procedures and collects relevant information relating to you, your emergency contacts and the services to be provided.

This document includes Terms of Business that are the principal provisions governing the services provided by individual support workers, appointed by Five Towns Home Assistance to its Service Users.

How are services arranged?

When we receive a referral or a request to provide services from either an individual or an organisation, we record all details and arrange a visit. The first visit is to meet with you and find out what help you may need and or what your support requirements are and how we can assist to support you.

Then, if you are happy for us to support you, we will assess your needs which will involve asking you questions about the kind of support you may need. These details will then be written into your support plan. We will give you a copy of your support plan as well as your needs assessment and risk management plan.

We will then match you with a support worker who will have the skills, training and experience to meet your needs.

A senior member of staff will introduce your support worker(s) to you and we will start to support you at your chosen commencement date.

What Are Your Business hours?

Five Towns Home Assistance service is available:

OPEN: Monday - Friday 8am - 6pm.

CLOSED:  Christmas Day, Boxing Day and New Year's Day

Request a callback

If you would like us to call you, please provide us with your contact details and we will get in touch.