Our Privacy Policy

This privacy policy explains how we use any personal information we collect about you, during the information gathering process known as an Assessment of Need.

Topics covered are:

  • What information do we collect about you?
  • How do we use such information?
  • Access to your information and correction

What information do we collect about you?

The nature of our service means that very personal and sensitive information is discussed, openly and honestly, in order to ensure we can meet your health and social Support needs in ways that are unique to your individual circumstances.  The specific type of information is required in order for us to meet our legal and regulatory obligations as a registered provider.

The Legal basis which we use are contained within the Data Protection Act 2018 and include the following: –

  • Name and Address
  • Data of Birth
  • Telephone Number(s)
  • Health or Social information pertaining to the support requirements.

How will your information be shared?

We may share information regarding your Support with those who have a need to know, primarily:

  • Health Professionals: such as GP’s, District Nurses, Hospitals etc.,
  • Local Authorities: includes departments such as Social Services, Housing, Day Centres etc.
  • Any relevant person identified by you, such as a Lasting Power of Attorney (LPA),
  • Our staff on an as required basis.

We will not share your information with anyone except those indicated above, unless required by law.

How will we use this information?

Upon completion of your Assessment of Need, we compile a Support Plan which sets out tasks, aspirations and outcomes in order to meet all your identified needs and this is regularly reviewed and updated.  This includes liaison with all those involved in your support such as family, your representative, relevant health and social care colleagues and other professionals.

We will only contact you about the services we provide by your preferred contact method.

Personal information supplied to us is used in a number of ways, for example.

  • To agree a Support Plan
  • To review your Support needs
  • To help us improve our services

Access to your information and corrections.

All files held in your name are available for your perusal and you can ask us to remove information which is inaccurate.

Please email or write to us at: Five Town Home Assistance, 95 Ladybalk Lane, Pontefract, WF8 1LA.

Changes to our Privacy Policy

This policy has been updated to include the changes being implemented by the General Data Protection Regulations (GDPR) which are in place on 25th May 2018.  This policy will be reviewed tri-annually and updated when required.